At Nigerian Wedding, we aim to ensure that every customer is satisfied with their purchase, including the My Wedding Goals Planner Book and other wedding-related products. This Returns & Refund Policy outlines the terms under which returns and refunds are processed for purchases made on www.nigerianwedding.co (the “Website”).
By purchasing from our Website, you agree to the terms of this policy.
1. General Return Eligibility
1.1 Non-Personalised Products: Non-personalised products can be returned if:
- The item is unused, in its original packaging, and in a resaleable condition.
- The return request is made within 14 days of delivery.
1.2 Personalised Products: Personalised items, such as My Wedding Goals Planners customised with names or photos, are non-refundable unless they are defective or the customisation was completed incorrectly due to an error on our part.
1.3 Digital Products: Digital products are non-returnable and non-refundable.
2. Reasons for Return
Returns are accepted for the following reasons:
- Defective Products: Items that arrive damaged or have manufacturing defects.
- Incorrect Products: Items received are different from what was ordered.
- Change of Mind: For eligible non-personalised items only, within the stated return period.
3. Return Process
3.1 Contact Us:
- Email [Insert Email Address] with your order number, details of the product, and reason for return.
- Attach photos of the product if it is damaged or defective.
3.2 Approval:
- Once your return request is reviewed and approved, we will provide instructions on how to return the product.
3.3 Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- Ensure the item is securely packaged to prevent further damage during transit.
3.4 Return Address:
The return address will be provided upon approval of your request.
4. Refund Process
4.1 Eligibility for Refund: Refunds will be issued for approved returns meeting the conditions outlined above.
4.2 Method of Refund: Refunds will be processed to the original payment method used during purchase.
4.3 Refund Timeline: Approved refunds will be processed within 7–10 business days after the returned item is received and inspected.
4.4 Deductions: Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., defective or incorrect items).
5. Exchange Policy
We do not offer exchanges for any products. If you wish to replace an item, please initiate a return and place a new order.
6. Exceptions to the Policy
6.1 Items returned in a used, damaged, or otherwise non-resaleable condition (and not defective) will not be eligible for a refund.
6.2 Personalised products cannot be returned for minor variations in design or colour, as these may result from the customisation process.
7. Cancellations
7.1 Non-Personalised Products: Orders can be cancelled within 24 hours of placement for a full refund.
7.2 Personalised Products: Orders for customised items cannot be cancelled once the customisation process has begun.
8. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery at [Insert Email Address] with photos of the issue.
- We will provide a replacement or refund upon verification.
9. Contact Information
For any questions about returns or refunds, please contact us:
- Email: hello@nigerianwedding.co
10. Changes to the Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to the Website.
Thank you for shopping with Nigerian Wedding! We appreciate your trust and aim to make your wedding planning journey smooth and enjoyable.