At Nigerian Wedding, we strive to ensure that your purchases, including the My Wedding Goals Planner Book, are delivered promptly and in excellent condition. This Shipping Policy outlines the terms and conditions of our shipping process for orders placed on www.nigerianwedding.co (the “Website”).
By purchasing from our Website, you agree to the terms outlined in this policy.
1. Shipping Destinations
We deliver to:
- Nigeria: Nationwide delivery is available to all states, cities, and towns.
- International Locations: Select international destinations, including the United States and the United Kingdom.
2. Shipping Options and Timelines
2.1 Domestic Shipping (Nigeria)
- Standard Delivery: Delivery within 3–7 business days after order processing.
- Express Delivery: Delivery within 1–3 business days after order processing (available at an additional cost).
2.2 International Shipping
- Standard International Delivery: Delivery within 7–14 business days after order processing.
- Express International Delivery: Delivery within 3–7 business days after order processing (available at an additional cost).
Please note that delivery times are estimates and may vary due to factors such as customs clearance, public holidays, or unforeseen delays.
3. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Personalised items, such as planners with custom names and photos, may require additional processing time (up to 7 business days).
Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Fees
4.1 Domestic Shipping (Nigeria)
- Standard Delivery: Varies
- Express Delivery: Varies
4.2 International Shipping
- Standard International Delivery: 19.99
- Express International Delivery: Varies
Shipping fees vary based on location, weight, and delivery method selected. Exact shipping costs will be calculated at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to monitor your shipment status.
6. Delivery Conditions
- Please ensure that the delivery address provided during checkout is accurate.
- Orders returned due to incorrect or incomplete address information will incur additional shipping charges for reshipment.
- A signature may be required upon delivery.
7. Customs and Duties
For international orders:
- Customs duties, taxes, and other fees may apply, depending on your country’s regulations.
- These charges are the responsibility of the customer and must be paid upon delivery.
- Nigerian Wedding is not responsible for delays caused by customs clearance.
8. Lost or Damaged Packages
We take great care in packaging your order to ensure it arrives safely. If your package is lost or damaged:
- Contact us immediately athello@nigerianwedding.co with your order number and photos (if applicable).
- We will work with our delivery partners to resolve the issue promptly.
9. Unclaimed Packages
If a package is returned to us because it was unclaimed or undeliverable:
- We will contact you to arrange redelivery, which may incur additional shipping fees.
10. Returns Due to Delivery Issues
If an order is returned to us due to incorrect address details provided by the customer or failure to collect the package, the following options are available:
- Reshipment: Additional shipping fees apply.
- Refund: Shipping fees are non-refundable.
11. Contact Us
For any shipping-related questions or concerns, please contact us:
- Email: hello@nigerianwedding.co
12. Changes to the Policy
We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting to the Website.
Thank you for shopping with Nigerian Wedding! We are honoured to be part of your wedding journey and are committed to delivering your items with care and efficiency.